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roduct Questions
If you have questions unrelated to products sold on The Amontec Online Store, please contact Amontec Team for technical assistance. Also, be aware that throughout your shopping experience, we have provided links to more detailed product informations.
For help related to products sold on The Amontec Online Store, send e-mail to the Amontec Online Store
 .
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Your country not listed?
Due to U.S export laws, the Amontec Online Store is unable to sell certain products to specific countries. If your country is not listed, you may reside in such a country and you should contact one of our international distributors to understand the U.S. import laws and to place your order.
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Electronically Delivered Software
Some of the software products sold on the Amontec Online Store are distributed electronically. Electronically distributed products are denoted by "EDS" in the product catalog listing. Upon completion of the online purchasing process, the end user of the product will be provided password-protected access to the online tool or download site. So that this process works properly, the e-mail address of the end user of the product must be known at the time of purchase. The process for managing access control to electronically distributed software purchased from the Amontec Online Store is as follows:
Determine who the end user of the product is
Authenticate or create a new Amontec.com account for the end user
Provide access for the end user of the account to the electronically delivered software site
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End User E-Mail
If you do not know the e-mail address of the end user of this product, use your own e-mail address. You will receive e-mail instructions for the end user to gain access to the software distribution site. You can forward this e-mail message to the end user as soon as you know the product end user's e-mail address.
If you need assistance with this process, please e-mail
.
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Return Policy
To return a product, send e-mail to
, and you will be given full instructions on how to proceed. Once the RMA process has been completed, your credit card will be credited. Amontec reserves the right to not accept returns for nondefective products.
Conditions for Product Returns
- Return products within 30 days of the order date. If you have downloaded an electronically distributed product, you can not return it.
- If you are returning a product that does not function properly when you received it because of a manufacturing defect, then Amontec will pay the shipping costs incurred for the product's replacement. You pay the shipping costs for all other returns.
- Place returned products in the original packaging with all of the following included:
- Warranty cards, manuals, and accessories
- The original packing slip
- The return authorization number visible on the outside of the box
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Terms and Conditions of Sale
ACCEPTANCE BY BUYER
The terms and conditions as set forth herein shall constitute the entire agreement between the Seller and the Buyer, unless Seller grants to Buyer a software license under separate agreement, in which case such license shall be incorporated herein and its terms considered additional terms and conditions of sale. Acceptance of Buyer's order by Seller is expressly conditioned on Buyer's consent to the following terms. Such assent shall be conclusively determined by any of the following means: (i) acceptance or acknowledgment by Buyer of the receipt of these terms and conditions without written objection thereto; or (ii) acceptance of Seller's goods acknowledged hereunder. Without limiting the foregoing, the issuance of future Purchase Orders without execution of a mutual agreement signed by both parties shall conclusively establish a course of dealing in which the enclosed terms form a binding contract. This contract shall not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of the contract by its express terms. The failure by Seller to enforce at any time any of the provisions of this contract, or to exercise any election or option provided herein, shall in no way be construed as a waiver of such provisions or options, nor shall it in any way affect the validity of this agreement or any part thereof, or the right of Seller thereafter to enforce each and every such provision. Buyer hereby acknowledges that Buyer has not entered into this agreement in reliance upon any warranty or representation by any person or entity except for the warranties or representations specifically set forth herein.
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Credit Card Debiting Policy
Amontec does not store customer credit card information in our Online Store systems. As a result, Amontec must abide by the authorization and debiting practices put in place by the banks which issue credit cards. Whenever possible, Amontec will not debit a customer credit card until the order has shipped. In some cases though, the authorization for Amontec to debit a customer's credit may expire prior to order fulfillment depending on the type or quantity of Amontec product ordered.
In situations where Amontec is unable to fulfill an order within the credit card authorization window, the credit card may need to be debited before the order can be shipped. Prior to debiting the credit card, a Amontec Online Store representative will contact the customer to inform them of the approximate delivery date and ask for permission to debit the credit card in advance of product delivery.
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Privacy Policy
Amontec recognizes your need for reasonable control over information that may personally identify you. This information includes any information that is directly associated with your name. Amontec uses information it gathers from the Web to better understand your needs and to provide you with better service. To help us improve the level of service we can provide to you, Amontec may also track your use of our website.
Amontec provides this Online Privacy Statement to inform you of our policy should you choose to share personal information with us. Amontec may share your information with other Amontec entities and/or business partners in order to satisfy your business needs or to improve the level of service we provide to you. This may include making you aware of new product information, policies, or announcements. Amontec will use reasonable efforts to keep your personal information accurate. We would appreciate your help in ensuring the information you provide to us is accurate and up-to-date.
Providing accurate information helps us serve you better. You may easily update your personal information through various links provided during your checkout from our storefront. If you have further questions or comments, please send e-mail to
.
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Security
Amontec does not store your credit card information, so you will be asked to provide this information every time you place an order with us.
Amontec works with an e-Commercial partner for the use of you Credit Card information :
 www.saferpay.com
Saferpay is an open, flexible payment platform fulfilling all present and future demands. Saferpay focuses on current and future-orientated Internet payment systems that are designed and implemented by banks or service providers and makes them available for being incorporated through one single interface for every e-commerce application.
For the cardholder, Saferpay is a synonym for safe payments in the Internet. Since Saferpay is wide spread, the customer can buy world-wide in innumerable E-Shops with his favourite Internet payment method without taking care of safety matters. This leads to a continuously increasing transaction volume through Saferpay.
Saferpay uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
- Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
- Fraud Statement
Rest assured, we have procedures in place to guard you against credit card fraud. As part of these procedures, you may be contacted to verify your order with us. Unauthorized use of credit cards may be subject to prosecution.
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Shipping and Handling Information
Your order may not ship to you in full. Depending on availability, partial shipments may be sent out. The availability of components changes frequently and can result in these products being placed on backorder. In the event one or more of your products are backordered, you will be notified. In some cases, when ordering multiple products, you may receive multiple shipping boxes that are delivered at different times.
For board orders, please familiarize yourself with our Credit Card Debiting Policy.
Upon fulfillment of your order, you will receive an e-mail with a ship date, expected delivery date, order and tracking number.
Switzerland delivery is executed by Swiss Post. For products in stock, please allow 3-5 business days for your order to arrive.
International delivery, is executed by UPS. For products in stock, please allow 5-7 business days for your order to arrive. Also, you may be subject to import duties, taxes, and fees which are levied once the package reaches your country. We estimate these charges to be around 15% of the cost of the order but can range anywhere from 0% to 40% of the cost of your order. You, the importer of record, must bear any additional charges for customs clearance. Amontec has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
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Import Duties, TAX, and Additional Fees
When ordering from the Amontec Online Store for delivery outside the Switzerland, it may take between 5 and 7 business days for the product to reach its destination. Also, you may be subject to import duties, taxes and fees which are levied once the package reaches your country.
We estimate these charges to be around 15% of the cost of the order but can range anywhere from 0% to 40% of the cost of your order. You, the importer of record, must bear any additional charges for customs clearance. Amontec has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
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Shipping and Handling Charges
Express overnight delivery is not offered at this time.
Products may be shipped from different locations, incurring separate and different shipping and handling charges. The amount you see on the Credit Card Information page is the total of these charges. Products shipping from the same location will be combined when possible. However, you may receive multiple boxes.
Shipping and handling charges are calculated in the following manner:
- basic charges : $15 per order for Domestic delivery, $30 for International delivery
- supplementary charges : based on your delivery address.
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Tax Exempt Order
At this time, we do not accept tax exempt orders through the Amontec Online Store. If you wish to process a tax exempt order, please contact us.
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Sales Tax within the Switzerland Country
Sales tax is applied to Switzerland. purchases only.
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Contact The Amontec Online Store Customer Service
If you have been unsuccessful in answering your questions from the Store Help topics, please send e-mail to the Amontec Team at
 .
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Comments or Suggestions
If you would like to offer comments or suggestions about The Amontec Online Store, please send e-mail to Amontec Online Store.
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